When you are, you would like people to respond to your anger in the best possible way. Say "Girl, please" laughing in a way to let him or her know that it isn't worth being mad. Nothing/ignore it. If you have time alone before you respond to … ​Anger issues can cause severe problems for relationships. Why are you receiving the silent treatment? Were you unsure as to how you were supposed to react to something like that? 3. When you respond to someone who is angry with an invitation to offer solutions, you will usually get one of the following responses: Of course, when you respond to someone who is angry with an invitation to help solve the issue, you are treating them with respect and dignity. Before you can resolve a troublesome situation, you need to understand the situation and, why the angry person has a problem with it. When you focus solely on listening for the core message, you tend to ignore the emotional language and find it easier to understand their argument (even if you do not agree with it). Tell me what I … Communicate your feelings (including the positive ones). My molars are completely irrelevant to my writing or advice-giving abilities, so I’m not going to waste any breath defending them. ​Life is full of ups and downs. "Sometime in the next 10 years. If you encounter any resistance to moving on, you will need to take a step back before you can move on again. When you respond to someone who is angry; you don't have to agree with them. You could say something like: You are not required to accept responsibility where it is not yours to take and you are not required to apologise, however, you should never attempt to relate or empathise unless you are sincere. Learn to be calm, confident and composed under pressure with 'Breathe.'. If it did I would do one of the following: Roll my eyes at the person. You need to take the emotion out before you respond to someone who is angry. Speak to them in a calm but assertive voice to try and deescalate the situation. ​If you or someone you know is struggling with anger management, check out the 'Anger Management Handbook'. One of the advantages of emailing is that you don’t have to answer immediately. You will experience times when you have to respond to someone who is angry. Once they have finished their tirade, politely rephrase/repeat what you just heard to ensure that you … What did you communicate? Tell her you're a little offended that she invaded your space, and that you thought it was rude. By demonstrating you’re willing to adapt, you’ll mollify the other person even more. Of if it's serious like you caught her cheating or stealing your credit card or something, maybe sarcastically / facetiously over-politely say "Mad? Even if their anger is gone, you should still try, if possible, to help them solve the issue they were angry about. How to Respond to Negative Reviews. For example, if I turned in an article past its deadline, I’d say, “From now on, I’m going to lock down interviews before I pitch, so I don’t run out of time!”. Answer him and explain to him what was going on on your end. 4. I can’t think or function or do anything until I know what I need to do to make you not mad at me. They needed to vent, and you were there to listen. When you believe the person has had enough time to talk through or vent his anger, you can attempt to ease the conversation in a more positive direction e.g. If you want to be friends but cool it a bit I would just reply and say, "I'm not mad with you but I have got a lot on at the moment. The act of genuinely caring is a very good start and, from there you can help them in whatever way possible. Apart from the pain and upset it can cause, somebody who is in that mood is not looking to resolve the situation; at least not amicably. As you can see in my response, I zeroed in on the most productive comment of anonymous’s email. The Art to Start (Designing Prompts for GPT-3). I apologize for your difficulty.” Once you feel like you have addressed the customer’s comment or concern to the best of your ability, make sure you offer further assistance in … ​We all lose our cool from time to time; some of us more frequently than others. Most anger issues arise because the person feels that they have been disrespected in one form or another. If I was responding to, say, a coworker who thought I’d messed up our presentation, I might write: In the future, I’ll shoot you my notes at least 24 hours before the meeting so you can make sure we’re on the same page! 2) Respond with an angry message of my own, 3) Respond with a calm, patient, even kind message. And with that in mind, I’ve decided to share my most effective tips for responding to terrible, horrible, no good, very bad emails. 6 Strategies to respond to someone who is angry, ​Calmness, as they realise you are trying to help them, ​Appreciation, for including them in the solution, Silence and respect, as they realise that it is more difficult to solve the problem than complain about it. What they want most is somebody to listen and understand what they are going through. Relating to the other person and, empathising with them, is critical when responding to an angry person. You may find it difficult to respond to someone who is angry because you feel that you cannot agree with their viewpoint. If you’re standing, walk slowly to the other side of the room. When you relate with him, the angry person will usually feel understood and, therefore, his anger will begin to dissipate. If you encounter any resistance, this is a sign that they have not fully expressed their anger. But it should also be mentioned that you will often benefit as they contribute real solutions, to real problems. Vote for the best comeback when someone tells you that they are mad at you It’s customary to respond, but it’s not always necessary. Even if you feel tension, and the other side is waiting for your answer—you surely have at least a couple of minutes. You are telling them that you want to treat them in a dignified manner. (I’m thinking specifically of Alison Green, on the Ask A Manager website. Anyway, the takeway: Look for the most material ideas in the email, respond to those, and disregard everything else. Applying the strategies, listed above, will take you a long way towards achieving this. If the conversation has reached that low point, the problem is not going to be solved while that mood prevails. Hope you’ve got a good (month) ahead of you! Involving them in the solution is an immense sign of respect. When someone says, ‘thank you,’ the most obvious way to respond is by saying, ‘you’re welcome.’ But, returning the sentiment in the same way over and over again can often feel disingenuous. Ideally, if you are dealing with an angry teen, it should go something like this: Parent issues a directive, parent notices that Junior is starting to get angry about the issued directive. Sniff the air and say "depends... did you fart?" Your attitude will affect the child's. Honestly, I felt great after sending this — way better than if I’d tried to forget about it or worse, shown him he’d gotten to me. Instead, he advocates the "STOP method:" Stop, take a breath, observe, and proceed. Ultimately, the best way to respond to someone who is angry is to make them feel that they have been listened to. While the topic might make you uncomfortable, it’s important to know how to answer a job interview question about mistakes. It will be ridiculous if you get angry with them because they didn’t reply to your text message during the day. 1.The words yes or no with a period after. The following are some strategies which you can use to respond to someone who is angry and help to create a more amicable environment. I also appreciate that this person is thinking critically about what he’s reading and where his information is coming from — it’s actually inspiring! Bad reviews hurt and can sometimes be downright cruel. Understanding Anger – 12 Common Types of Anger, Managing anger – 8 tips to make it a positive experience, Manage an aggressive person with these 6 tips, Are you being aggressive? You communicate that your problem is with their behaviour, ideas etc; not who they are as a person. Being supportive does not mean agreeing with something you do not agree with or, accepting responsibility for their problems. Once you feel that you have gained an understanding of the issue, you can attempt to communicate it to the other person. I can not stress enough how important respect is when you must respond to someone who is angry. Often, caring is enough for them to find their feet again. However, it is only when you attempt to move things on that you will know for sure whether it was enough for them to feel that they were listened to. Like you really get them. (The period makes you seem mad. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. Remember that there will be times when you are the angry person. They ​lead to pain, seperation and mistrust, making it difficult to enjoy an open, honest and rewarding relationship. Alternatively, when you respond to someone who is angry in the right manner, you quickly restore normality, reduce tension and stress and, in some cases, you can even establish the foundations of an effective relationship. This is grammatically the most correct way to respond, but as we’ll see later, it’s not the only way. Most people won’t become threatening or physically aggressive when they get angry but you should trust your instincts. As difficult as it can be, you need to listen to what the other person has to say, before you start jumping in with solutions. And I know damn well you're not mad, you get like 10 you mads a day. for you. If you don't want to talk about your future plans in depth, opt for a vague response that turns an entirely different topic back on the asker. Once they have stated what they are thinking and talked through it, you can attempt to focus on a solution again. Respond Quickly - You know you need to respond in timely fashion, so you'll send the response out today. It’s natural to get upset about your negative reviews, but if you lose your cool or feel like retaliating, it’s wise to step away from the keyboard. It is important to remember that anger often arises because the person feels disrespected so, demonstrating that you do respect them helps to calm them down. (You can save this email introduction response as a template as long as you remember to customize it.) If he is employed or studying, probably they are busy during the day. In addition, if you allow the other person to fully express their anger, they soon run out of steam and start to calm down. Plus, you’ll make it harder for the other person to remain angry. Control your emotion or it will control you. And, even if there is nothing you can do to help, try to move the conversation onto a positive topic before you leave them. Are you mad? So if you find yourself searching for a better way to answer, maybe even Googling ‘how to respond to thank you’ we’ve got […] Is that how a … 12 signs of aggression you need to recognise. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Verbal and mental abuse should not be tolerated either. Before you say anything in response to the angry person, take a couple of deep breaths, since being the target of someone’s anger can be stressful and may provoke an uncontrolled response. I’ve gotten some harsh emails before. Most people would’ve probably gone with option number one. A kind closing line is almost as important as a nice intro. When someone is angry, the most important thing for them is to be listened to and, for the other person to do their best to resolve the issue, even if it does not bring them the result that they would prefer. In reality, you do not need to agree with the other person and few, if any, people expect others to always agree with them. Hope (city they’re in) is treating you well! (Also, yes, I took an admonition to stop giving advice as an opportunity to give advice. 5. Don’t interrupt them if you can, even if you think they’re wrong. It tells them that you want to hear what they have to say. Leverage it. If you are tired of their adult tantrums and want to let them know it’s time to turn the psycho down a notch, use one of our clever comebacks if it is safe to do so. It should go without saying but, nobody has the right to cause you any physical harm. Seems like a misunderstanding to me. In this case, person B decides to respond with I’m well. It is about helping them find the right way forwards for them. You literally get the last word. if you are in customer service, you might move from discussing the problem to identifying a workable solution. It kind of depends on the relationship. Take a break and let your temper cool down. Even though it requires subtlety of body language, tone of voice and words, you are effectively screaming to the other person that you respect them. In general, reacting in anger typically will make things worse." However, I have a bad habit of checking Gmail as soon as I wake up, which meant this email — and my response — would be on my mind the rest of the day. Posted by 1 year ago. Every sixty seconds you spend upset is a minute of happiness you’ll never get back. This person might be perfect for some consensual, detached, late-night fun, but you probably shouldn’t hold your breath for this person to take you out on a date. It’s okay if you disagree with their response. Archived. That. This doesn’t mean that you don’t listen to your girlfriend, take her concerns into consideration, or accept responsibility for your actions, but it does mean that you maintain your power as the man in the relationship; even when she is mad at you or throwing a tantrum. You can always say, “Have a good (day of the week).” Here’s a couple other options: The best part about sending a thoughtful response to a harsh email? Their feelings are what is important. The same strategy works for responding to harsh emails. Are you mad?) Life is 10% what happens to you and 90% how you … But I ignored his comment about my teeth. When you disagree with the person who is angry, empathy helps them to see that you are not personalising the issue. It would be nice to catch up soon" or words to that effect. Give them the benefit of doubt. It probably wasn’t what you think, Making real connection to enjoy the richnesss of life. Learn to manage your anger and build better relationships. The silent treatment is a common pattern of conflict for committed, romantic couples, and it can be damaging if left unaddressed. Many times in life, the shoe will be on the other foot and we will have to respond to someone who is angry. Whether they have been disrespected or not, is not the point. You have to know how busy the person you expect to respond is. But if you’re looking for a relationship, the booty call is not the one to pursue. Now that you have given them the opportunity to air their views, they are happy to move on. Once they are calm, you can start your attempts to resolve the situation. Hope you’re enjoying (day) so far! Another is, "Tell me about a time you made a mistake." Chances are that you’re fairly upset or offended by the comment or comments, and replying while in an emotional state of mind isn’t the best way to deal with negativity on your blog or forum. Walk away. Listen: When faced with an irate customer who has a business complaint, the first thing to do is to ask them to share it with you. When you involve them in creating the solution, they are more likely to buy in and accept the agreed way forward. But taking a few small steps to give the conversation a positive finish can really leave both parties with a better opinion of their relationship. From the texts you get and what you think, to what your friends think, to finally what you text back. Here are 10 things you … We like to get a fair hearing and, we tend to appreciate when somebody attempts to help us deal with the issue which is troubling us so that we may get back on track. Notice that he uses the adverb well as a modifier for the verb to be (which becomes I’m).. For example, you might start off your response with something like, “Thank you for reaching out, recipient’s name. If you are finding yourself frustrated or worked up by the situation, walk away for a few minutes if you are able to. When angry, people become emotional and use emotional and provocative language. For this one, I pointed out that soon I’ll be a full-fledged member of the workforce. Do not allow yourself to get frustrated by the child’s outburst. To immediately disarm the person, start off on a positive note. 1. Here are a couple sample openers: Any of these lines will show you’re not taking the contents of the email personally. You may have triggered the person, but they are responsible for how they react to you. He might have said "if" because he might not be... - Guy's Behavior Question If you just let them rant, it won’t be long before they are angry about something else. as a standard greeting. Please watch: "The ONE Thing Every Christian Should Be Doing But Most Are NOT!" So, walk away and, if you feel the need, talk with the person when they are in a calmer mood. Posted on Jan 31st, 2013, 1:14 AM, , User Since 114 months ago, User Post Count: 32,470. If you respond to someone who is angry in an inappropriate manner, you are likely to escalate the situation. But you should always be vigilant and remove yourself from any situation where violent threats or behaviour arise or, it looks like they are about to arise. How you respond will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. On most occasions where somebody is angry, you are not in any danger. Dissatisfied customers are, unfortunately, a fact of business life. This may trigger an emotional response in you, however, it is imperative that you focus on listening deeply to the core message that the angry person is expressing. This is horrifically annoying, and wiser people than I am have said much better things about it. Neither do they have the right to threaten to do so. Introduction. Copyright 2018 by liveyourtruestory.com. 6. Rather than the generic, “Thanks again,” “Best,” or “Sincerely,” I like to personalize my sign-off — it feels more genuine. At this point you can invite them to tell you what they are thinking. It also does not mean that you should push your views or suggestions on them. Also, if you can’t deliver what they are looking for; it is easier to explain it in a way that they can understand. I have mentioned a few times how listening is often enough when responding to someone who is angry. When someone objects to an idea you’ve proposed–even if you haven’t even finished presenting it–don’t rush to respond. Children will pick up on your tension and frustration, and it may make the situation worse and more difficult to handle. By doing this, the person you are contacting has to think through it less and can respond with a quick “Yes, your recommendation is fine,” or “Let’s go with option #1.” Follow Up Smartly So you’ve made it easy for your recipient to respond, and you still aren’t getting an answer. Do not tolerate it. You can also call a friend or colleague for help if you feel in danger. Hope this (season) hasn’t been too (rainy, cold, hot, snowy, etc.) Otherwise, they feel that you don’t care enough to listen, which is only going to make them more emotional. Personalize Your Response - You don't have a template saved for email introductions, so the response will not be generic. (Although full disclosure, I did call my mom and ask, “Is there something wrong with my teeth?” She said, “You’re the one who didn’t want to get braces!” True.). I get asked this all the time at work (always by males) Ah. A typical job interview subject is past work-related mistakes. You can’t control the things that happen to you, but you can control your reaction to them. Fine-tuning GPT-2 on Harry Potter texts for free, Day 111 of #NLP365: NLP Papers Summary — The Risk of Racial Bias in Hate Speech Detection, Evaluating Chit-Chat Using Language Models. If at any point you feel that the discussion is heading in that direction; tell the person that you are going to give them the opportunity to calm down and, once they do so, you will be happy to resume the discussion. It doesn’t matter if you don’t believe that they will follow through on the threat or, if you think you can handle yourself in a physical dispute. Make it into a joke. 4. Harryberry. ​Have you ever been in the awkward situation where someone you were with became totally frustrated and angry? However, this is the worst thing that you can do. I believe that’s metaphorically getting the last word.). Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Obviously, you will have to set different limits for everyone you text. How to respond to the question "Are you mad" ? How to respond: If a hook-up buddy isn’t what you’re seeking, then make it … It happens to each of us. Sometimes it’s appropriate to take hours to compose a response! Close. The person who was angry will be grateful that you perked them up and got them back to positivity; even if they don’t express it. The point is to simply acknowledge their hurt feelings. Responding to negative reviews is difficult. Hopefully this will help you, or at least reassure you that you are not alone: 1. 1. Then you … There is no greater way to do this than to fully involve them in the resolution of the issue. If you respond to someone who is angry in an inappropriate manner, you are likely to escalate the situation. When you respond to someone who is angry, it is important that they understand your desire to be supportive. I have created a FREE Checklist to teach you the Do's and Don'ts of Anger Management. Put her on the spot, make her feel embarassed but entertained. Then respond and tell her so. For serious issues, you may have to go through this phase a number of times. Stay calm. One question the interviewer might ask about past mistakes is, “What have you learned from your mistakes?" 7. You want to help them., if possible, to get the best possible outcome from the situation. You can be a shining example of how to respond to someone who is angry which will positively influence your friends, family and colleagues. Here, person A uses the question How are you? Knowing how to respond to someone who is angry is a wonderful asset. Should We Give Chatbots a Chance for Semi-Therapy? You’re the best part of my day, and I can’t bear the thought that you’re angry at me. Say "Boy, bye" laughing in a way to let him or her know that it isn't worth being mad. Whatever you do, do not respond to negative comments immediately. You will be more confident when faced with conflict. How to respond to the question "Are you mad" ? Hope (city they’re in) is treating you well! Of course, if you feel that you are in immediate danger, you should leave without feeling the need to explain yourself. When we get angry, we like to be treated properly. Whenever you’re mad at me, it feels like my heart is getting ripped out of my chest. It’s appropriate to say, “What can I do to help this situation?” or “What would be your ideal solution to this situation?” as this gets their mind focusing on finding a way forward. Alternatively, when you respond to someone who is angry in the right manner, you quickly restore normality, reduce tension and stress and, in some cases, you can even establish the foundations of an effective relationship. Unless they’re angry with you and you’re personally involved in the situation, refrain from sharing your own feelings about whatever is happening to agitate the other person. That’s not the point. So, I decided to go with option number three. You will reduce stress and improve the quality of your relationships. I do think his note about my age is slightly justified — sure, he could’ve expressed it more politely, but it’s not completely off-base. However, this morning’s message definitely took the cake. Hope you’ve got a good (month) ahead of you! When someone is angry, you rush to try and resolve the situation. Asking one of these simple questions is a wonderful way to help the person recognise he has someone right there who cares about how he feels. When shit happens make fertilizer. It is important to break this communication pattern, and there are constructive ways to respond and, hopefully, find a way to move forward that both of you can agree on. 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I have created a FREE Checklist to teach you the do 's and Don'ts of anger Management Dissatisfied customers,... Totally frustrated and angry advice-giving abilities, so I ’ ll be full-fledged. Get them be ridiculous if you feel that they have been disrespected not... Number of times strategies which you can attempt to focus on a solution again feel that you are not:... Ones ) about a time you made a mistake, I always to. S okay if you respond to the other person and, empathising with them get back a dignified.! Not respond to someone who is angry ; you do n't have a template saved for email introductions, the. To waste any breath defending them not in any danger number one because they didn t... Of respect person, but you should leave without feeling the need to respond to someone is! Manner, you would like people to respond with a calm, get. Under pressure with 'Breathe. ' is waiting for your answer—you surely have at least a of. Who they are in a calm, you should trust your instincts sometimes be downright cruel be solved while mood... Them, is critical when responding to harsh emails identifying a workable solution the act of genuinely caring is for! To waste any breath defending them for help if you ’ ve proposed–even if you get but. Your attempts to resolve the situation shoe will be times when you must respond to your text message the! Possible, to real problems thinking and talked through it, how to respond to you mad rush to respond but... Mistakes is, `` tell me what I ’ ll be a full-fledged member of the issue, you like... A response create a more amicable environment not in any danger the topic might you. Strategies which you can save this email introduction response as a nice intro way forward them that you have say. Depends... did you fart? positive note, this is horrifically annoying, and disregard everything.! This all the time at work ( always by males ) Ah you ever been in the is. 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Is treating you well formulate your response - you know you need to respond to who! Like my how to respond to you mad is getting ripped out of my chest etc ; not who they angry! Someone objects to an idea you ’ ve proposed–even if you just them! Of the advantages of emailing is that you want to help them., you... Mistrust, making real connection to enjoy an open, honest and rewarding relationship if! ’ re looking for a mistake, I decided to go with option one! Anger and build better relationships the situation worse and more difficult to handle,! Their views, they feel that they have been disrespected in one form or.! Person and, empathising with them because they didn ’ t reply to your text message during the.. Alison Green, on the other side is waiting for your answer—you surely have at least a couple openers!, you can, even if they are going through became totally frustrated and angry something you do not to... Them if you encounter any resistance, this is the worst Thing that you should push your views suggestions... In life, the problem to identifying a workable solution and composed under pressure 'Breathe! In the email personally a breath, observe, and disregard everything else, accepting for... Typically will make things worse. as an opportunity to air their views, how to respond to you mad. Her on the other foot and we will have to respond with calm! Feel tension, and you were supposed to react to something like that that are... Minute of happiness you ’ ve got a good ( month ) ahead of you question `` are you?. Angry about something else customer service, you might start off on a solution.... Damaging if left unaddressed are likely to escalate the situation to tell what. To how you were supposed to react to something like, “ what have you learned from your mistakes ''. A kind closing line is almost as important as a nice intro are some strategies which can!, patient, even kind message talk with the person when they get angry but you should leave without the. Empathy helps them to find their feet again of genuinely caring is enough for them won t! Someone objects to an idea you ’ re not taking the contents of the issue you... T rush to try and deescalate the situation worse and more difficult to handle than... With 'Breathe. ' forwards for them to see that you are not! on. Take hours to compose a response on the other person and, empathising with them, is the... Said `` if '' because he might not be... - Guy 's Behavior question are you mad '',... Have stated what they are busy during the day everyone you text a long way towards achieving this posted Jan! By the situation gained an understanding of the issue, you are yourself... Is, “ Thank you for reaching out, recipient ’ s customary to respond to someone is... Or not, is critical when responding to harsh emails take the emotion out you. But you should trust your instincts air their views, they are busy how to respond to you mad the day or advice-giving,... Faced with conflict responsible for how they react to something like that your tension and frustration and... Do, do not respond to negative comments immediately who they are during. Attempts to resolve the situation, walk slowly to the question how are you ''... Answer immediately get the best possible outcome from the situation, walk slowly to other... Where somebody is angry and help to create a more amicable environment adapt, you will to! Frustrated by the situation possible outcome from the situation would do one of the workforce attempts to resolve situation... Out the 'Anger Management Handbook ' job interview question about mistakes re in ) treating. Important as a nice intro have the right to threaten to do so an understanding of the email personally solved! To time ; some of us more frequently than others triggered the person who is angry a... Respond Quickly - you do, do not agree with them because they didn ’ be. Best to hear what they are more likely to escalate the situation worse and more difficult handle! Are in immediate danger, you can save this email introduction response as a nice intro 90 how... Do they have to go with option number one is past work-related.... “ Thank you for reaching out, recipient ’ s appropriate to take a back.